I am a real customer, and have been for at least 6 years. They were referred to me by a friend who researched shops to find mechanics that understood all-wheel drive Subaru's, and had used them for his Outback. I took my Subaru there for a timing belt change as my first visit, and they did a great job at a reasonable price. Since then, I have used them almost exclusively. Dave and his team always to a great job, and are fair and trustworthy. They have referred me out when they felt they could save me money by sending me somewhere else. Who does that!?!?!? They have given me great advice about car issues for my last 5 cars, and I expect I will use them on my next 5 cars. They are always considerate, professional and friendly. I recommend all of my friends to them. I have intentionally watched the way they treat their other customers, and male or female, regardless of how old or beat up the car, or how savvy or novice the customer, they treat everyone the same - with honesty and respect. I have only used the shop on Covington Pike. 5-stars is easy to give for these guys.